DGA Systems – Privacy Policy

AI Voice Agent Deployment

Let our AI speak for your business. We build custom trained voice agents for appointment booking, FAQs, donor calls, follow-ups, and more—powered by human-like speech.

1. Overview

DGA Systems is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, platform, systems, and services.

By using our services or submitting information to us, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information when you engage with our website or use our automation and CRM platform:

Information You Provide

● Name, email, phone number, and business information

● Billing details and payment method (via third-party processor)

● Project-specific content and intake form details

● Support requests or direct communications

Automatically Collected Information

● IP address, browser type, and device type

● Time zone, location data, and usage logs

● Interaction behavior on our site and platform

● Communications sent via the system (email, SMS, voice)

3. How We Use Your Information

We use your information to:

● Deliver our CRM, automation, and communication services

● Set up and manage your account or sub-account

● Configure voice, SMS, email, and chat systems per your requests

● Process payments and track usage billing

● Respond to support inquiries or service issues

● Improve system performance and service quality

● Ensure compliance with SMS and voice platform regulations (e.g. A2P 10DLC)

We do not sell your personal information to third parties.

4. Information Sharing

We only share your information when necessary:

● Vendors and service providers (e.g. Twilio, Stripe, Vapi.ai) to deliver technical functionality

● Compliance authorities when legally required or under subpoena

● Internal team members for project deployment, technical support, or account maintenance

All vendors and team members operate under strict confidentiality agreements and secure protocols.

5. Data Storage & Security

Your data is stored in secure cloud systems managed by our platform partners. We apply access control, encryption, and monitoring standards consistent with industry best practices.

Sensitive account access (e.g. phone numbers, contact data, login credentials) is handled securely and never shared externally.

You are responsible for maintaining secure passwords and limiting access to your own sub-accounts.

6. Communication Tracking

As part of our platform services, we track communications sent via:

● Email (delivery, opens, clicks)

● SMS/MMS (delivery, responses, opt-outs)

● Voice (call logs, AI assistant call transcripts, where applicable)

This tracking is used solely to improve performance, report outcomes, and ensure your system is working as expected.

7. Your Rights & Choices

You may:

● Request a copy of your personal data

● Request correction or deletion of data we have stored

● Opt out of marketing emails at any time

● Cancel your account or subscription via email notice

To make a request, email: info@dgasystems.co

8. Third-Party Links

Our website and client systems may include links to external websites (e.g. Stripe, booking pages, or knowledge base links). We are not responsible for the privacy policies or practices of those third parties.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website. Your continued use of our services after changes are posted signifies your acceptance of those changes.

10. Contact Us

If you have questions about this Privacy Policy, or how we handle your information, contact us at:

📧 Email: info@dgasystems.co

📞 Phone: (717) 510-1518